Consumer Protection Policy
At Century Savings Bank, we are committed to safeguarding the interests of our customers by providing transparent, secure, and reliable financial services. Our Consumer Protection Policy outlines the steps we take to ensure that your rights and personal data are protected throughout your banking experience with us.
- Privacy and Confidentiality
We prioritize the confidentiality of your personal and financial information. Our strict privacy policies ensure that your data is only used for legitimate purposes and is never shared with unauthorized parties without your consent. - Fraud Prevention and Security
We employ the latest security measures, including encryption and multi-factor authentication, to protect your accounts from unauthorized access. We also monitor transactions for suspicious activity and take immediate action to prevent fraud. - Clear and Transparent Communication
We believe in providing clear, concise, and timely communication. All terms, fees, and conditions related to our products and services are fully disclosed, and we are committed to ensuring you understand them before proceeding. - Fair Treatment and Dispute Resolution
Our bank ensures that all customers are treated fairly and respectfully. In the unlikely event of a dispute, we have a clear process for addressing and resolving concerns promptly. - Consumer Education
We strive to empower our customers with the knowledge they need to make informed financial decisions. Our customer support team is available to assist you with any questions or concerns regarding our products or services. - Customer Feedback and Complaints
We welcome your feedback and take your concerns seriously. If you ever feel dissatisfied with any aspect of our services, we encourage you to contact us immediately. Our customer support team is available to resolve issues and provide assistance. test