Data Privacy Statement
Century Savings Bank Corporation (CSB) is committed to protect and respect your personal data privacy in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA).
Our privacy practices
This Data Privacy Policy outlines the general privacy practices for our customers who apply for an obtain products and services from us such as, but not limited to, deposits and loans, and other such products and services that we may offer from time to time.
In all instances, we assure you that processing your personal data will strictly follow the provisions of the DPA, especially the general data privacy principles of Transparency, Legitimate Purpose and Proportionality.
What we may collect from you
When you apply for or avail of any product or service we offer or when you interact with our employees, authorized representatives or service providers, we collect your personal information.
This may include, among others:
– Your name and personal data such as contact details, address, gender, birthdate, nationality,
marital status, and education;
– Details and photocopies of your government or other IDs;
– Specimen signatures;
– Financial information (such as income, expenses, balances, investments, tax, insurance, financial and transaction history, etc.);
– Business interests and assets;
– Employment details;
– Images via CCTV and other similar recording devices and processes which may be observed when visiting our offices and/or using our facilities.
We may, as and when necessary, seek to verify or augment these information with third-party entities including government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction, credit bureaus and agencies and, in the process, gain additional information about you.
How we use your information
We use the information collected to deliver and provide the products and services that you have availed to:
– approve, facilitate, administer and process applications and transactions;
– respond to queries, requests and complaints and improve how we interact with you;
– send you statements, billings, notices and other such documents necessary for continued use of our products and services;
– comply with our operational, audit, administrative, credit and risk management processes, policies and procedures, the terms and conditions governing our products, services, facilities and channels, the Bangko Sentral ng Pilipinas rules and regulations, legal and regulatory requirements of government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction, as the same may be amended or supplemented from time to time;
– comply with applicable laws of the Philippines, the laws on the prevention of money laundering including the provisions of Republic Act No. 9160 (Anti-Money Laundering Act of 2001, as amended (AMLA) and the implementation of know your customer and sanction screening checks;
– comply with legal and regulatory requirements such as submission of data to credit bureaus, credit information companies, the Credit Information Corporation (CIC) (pursuant to RA No. 9510 and its implementing rules and regulations) responding to court orders and other instructions and requests from any local or foreign authorities including regulatory, governmental, tax and law enforcement authorities or other similar authorities;
– perform other such activities permitted by law or with your consent.
How we may share your information
We may share your personal information with third parties under an obligation of confidentiality.
We may also engage third parties to help us operate our business. These include support in:
– complying with legal requirements such as court orders;
– enforcing our terms of use including, among others, our rights as creditor to customers availing of our loan or credit products, or such other applicable policies with respect to the services that we provide;
– addressing fraud, security or technical issues, to respond to an emergency or otherwise to protect the rights, property or security of our customers or third parties;
– to carry out all other purposes set out above.
How we protect your information
We fully recognize the value of your personal information particularly as it may include sensitive personal information such as your gender, government-issued IDs, etc. Appropriately, we strive to maintain the confidentiality, integrity and availability of your personal information by employing physical, technological and organizational safeguards. We train our employees to properly handle your information. Whenever we engage other companies to provide services for us, we require them to protect personal information aligned with our own security standards.
How long do we keep your information
Your personal data will be stored physically and digitally in a database for no longer than ten (10) years from your last transaction with us or until the expiration of the retention limits set by law, whichever comes later. After this duration, both physical and digital files will be disposed.
Your data privacy rights
Your rights as a data subject as provided in the Data Privacy Act shall be observed when processing personal data, which shall include the following:
1.The right to know if your data is being processed or has been processed, what data is being processed, and for what purposes;
2.The right to object to the processing of your personal data, unless processing is legally required;
3.The right to demand reasonable access to your data and obtain a copy of such data in an easy-to-access format, subject to restrictions applied to us as a bank and by certain laws and regulations;
4.The right to dispute the inaccuracy or error in your personal data and to correct or update the same;
5.The right to withdraw your consent and remove your personal data from our records, if it’s proven to be incomplete, outdated, unlawfully obtained or used for unauthorized transactions, and as allowed by applicable laws and regulations;
6.The right to damages sustained from inaccurate, incomplete, outdated, false, unlawfully obtained data; and
7.The right to lodge a complaint before the National Privacy Commission.
How to contact us
You may contact our Data Protection Officer (DPO) through the following:
Address: 232 Shaw Boulevard corner Oranbo Drive, Pasig City
Telephone: 7621 6840 loc. 288
Email: dpo@centurysavingsbank.com.ph
